Please explore the list of FAQs below to see if you find the answers you need. If not, don’t hesitate to get in touch using the form on the right to send us your query.

How do I refer my patients to Practice Plus Group Hospital, Shepton Mallet?

There are a number of ways to refer your patients to us. All referrals, with the exception of those from optometrists and opticians, must be made through the NHS e-Referral Service: ebs.ncrs.nhs.uk. For more information on how to refer your patients please click here.

What NHS treatments are available to my patients?

We offer a wide range of surgical treatments, details of which can be found here.

What is the most recent CQC result?

Please click here to see our latest CQC report.

Who are your consultants?

We are proud to offer a fully consultant-delivered service. Please click here to see our consultants by specialty.

Where can I see the Quality Account report?

We publish our quality account on an annual basis. Read our current Quality Account here.

What are the average waiting times to first appointment?

We pride ourselves on our short waiting times, and understand the importance of getting your patients treated as soon as possible. View our current waiting times here.

What are the average waiting times from appointment to treatment?

We pride ourselves on our short waiting times, and understand the importance of getting your patients treated as soon as possible. View our current waiting times here.

Who can my patients speak to after their treatment?

To help patients recover post-treatment we have a Patient Advice Line. Patients can call us on 01749 333 600 to speak to a member of the clinical team. This helpline is designed to ensure that recovery is as speedy and successful as possible, so please advise your patients to use it as much as they need to.

What are the exclusion criteria?

In order to be referred to us for treatment, the patient must:

  • have a Body Mass Index of 40 or less for general anaesthetic, or 45 or less for local anaesthetic (under 160 kgs and able to transfer independently)
  • be aged 18 years or over
  • not be pregnant
  • not have a suspected cancer
  • not require complex rehabilitation or have a chronic disease that would require immediate post-operative care in an ITU
  • not have sickle cell anaemia, renal failure or have had a cardiac arrest or cardiac intervention (e.g. insertions of stents)   in the last six months
  • not have a cardiac pacemaker in-situ (excluding endoscopy and cataract procedures)
  • not have had a CVA/TIA/MI in the last 6 months
  • not have poorly controlled co-morbidities (ASA 3)

As long as the condition is managed, and the patient is stable upon admission for treatment, we can accept patients with:

  • Angina
  • Asthma
  • Atrial Fibrillation
  • Diabetes
  • High blood pressure
  • Parkinson’s Disease
  • Dementia